PRIVACY POLICY
Personal Data
When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you navigate through the site, we also gather information about the specific web pages or products you view, the websites or search terms that referred you to us, and data about how you interact with the Site. We refer to this automatically collected data as “Device Information.”
We collect Device Information through technologies such as “Cookies,” which are small data files placed on your device or computer that often include an anonymous unique identifier. We also use “Log files” that track actions occurring on the Site and collect data like your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. Additionally, “Web beacons,” “tags,” and “pixels” are used to record your browsing behavior on the Site.
When you make a purchase or attempt to do so, we collect specific information from you, including your name, billing address, shipping address, email address, phone number, and payment details (including credit card numbers). Please note, we do not store your payment details; they are processed securely by trusted third-party payment gateways. This data is referred to as “Order Information.” In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
By using the Site and/or making a purchase from Touch925, you consent to the use of your personal information as described here. We use the Order Information primarily to fulfill orders placed through the Site, which includes processing your payment, arranging for delivery, and providing you with invoices and/or order confirmations. We may also use this information to communicate with you across channels such as Email, SMS, WhatsApp, or RCS, screen orders for potential fraud or risk, and provide you with promotions or advertisements related to our offerings that we believe may interest you.
We use the Device Information we collect to help us monitor and prevent potential risks and fraud—especially using your IP address—and more broadly to improve and optimize our Site’s performance. This includes understanding how users browse and engage with the Site and analyzing the effectiveness of our marketing campaigns.
Sharing Your personal information
We share your Personal Information with select third-party partners to enable smooth business operations and customer experiences, as described above. For instance, we use Shopify to power our online store. You can learn more about how Shopify handles personal data here: https://www.shopify.com/legal/privacy. We partner with leading logistics providers like Delhivery and Blue Dart to ensure reliable delivery of your orders. Additionally, we use Google Analytics to understand how our users interact with our Site and make improvements accordingly. You can learn more about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy, and opt out via https://tools.google.com/dlpage/gaoptout.
We may also disclose your Personal Information if required to do so by law or legal process—for example, in response to a subpoena, court order, or other lawful request—or when it is necessary to protect our legal rights or enforce our Terms of Service.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise these rights, please contact us using the information provided in the Contact Us section below. Please note that we process your information to fulfill contracts we may have with you (for example, if you place an order), or to pursue our legitimate business interests. Also note that your information may be transferred outside of Europe, including to countries like Canada and the United States.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.
Changes To The policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or other operational reasons. Updates will be posted on this page with the revised effective date.
Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint or request data access or deletion, please contact our grievance and nodal officer using the details below:
Touch925 Customer Care
Email: info@touch925.com
Silvista India Private Limited
18, Community Centre, East of Kailash,
New Delhi – 110065, India
**Touch925 reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having verbal or written confirmation from the customer regarding addresses, quantities, phone numbers, etc.
