Shipping Policy

Important Shipping Information

Enjoy the convenience of our 15-day easy returns and exchange policy. Please note that order cut-off times are provided as guidelines and may not account for potential delays during payment authorization. We strive to dispatch all orders within 48 hours, except on Indian public holidays, where it may take up to 72 hours.

Please be aware that we are not responsible for delays caused by natural calamities or unavoidable circumstances. Shipment delays due to customs, country-specific holidays, incomplete addresses, or incorrect phone numbers are beyond our control and may impact shipping times. Customers are accountable for any delays or returns arising from such situations.

For discounted products, returns are not applicable. If any coupons are used during the purchase, the refunded amount will be the same as the amount paid during the purchase.

We offer one-time FREE return shipping. Subsequent returns or exchanges will incur shipping charges borne by the customer. Our commitment is to deliver each item within 10 working days of placing the order, inclusive of processing time.

Delivery and Partners

Our trusted delivery carriers are ShipRocket, ensuring your order reaches you securely. For seamless payments, we partner with Razorpay.

Tracking an Order

Stay informed about your order's journey. Once dispatched, the tracking number will be updated in your account under ‘My Orders.’ Visit our Tracking Services to monitor your item's progress.

Packaging

Anticipate the joy of receiving a thoughtfully packaged parcel. Every piece from Touch925 arrives in a beautifully wrapped box. To ensure your satisfaction, we encourage customers to inspect packages for damage or tampering before receiving or signing for receipt.