Shipping Policy

At Touch925, we are committed to delivering your silver Jewellery swiftly and securely. Our shipping process is designed to be reliable, transparent, and customer-friendly—while accounting for real-world challenges that may arise during delivery.

Shipping Timelines

Orders are typically dispatched within 48 hours of confirmation. However, during Indian public holidays or peak festive periods, dispatch may take up to 72 hours. Once shipped, your order is usually delivered within 3 to 7 working days, depending on your location and logistics partner availability.

Please note that the above timelines are estimated and may vary due to factors beyond our control. Order cut-off times are to be considered as guidelines and may be impacted by payment authorization delays.

Delays and External Factors

We strive to fulfill all orders promptly, but Touch925 cannot be held responsible for shipping delays caused by:

• Natural disasters, strikes, or unforeseen local events
  
• Public holidays or country-specific customs hold-ups
  
• Incomplete addresses or incorrect contact details
  
• International transit issues beyond our control
  

Customers are responsible for any delays or returns arising due to inaccurate address information, unavailability at the time of delivery, or incorrect phone numbers.

Return-Linked Shipping

We offer one-time FREE reverse pickup for returns or exchanges within India. For any additional returns or exchanges on the same order, shipping charges will be borne by the customer.

For orders involving discounted items or purchases made using promo codes, returns are not eligible. Refunds, if applicable, will only reflect the amount paid after discounts or coupons.

Delivery Partners

To ensure reliable and trackable shipping, we partner with ShipRocket as our primary logistics provider. For secure online transactions, we process payments via Razorpay.

Order Tracking

As soon as your order is dispatched, the tracking number will be updated in your Touch925 account under the ‘My Orders’ section. You may also receive tracking details via SMS or email. You can follow the journey of your package through our Tracking Services section on the website.

Packaging and Unboxing

Every order from Touch925 is thoughtfully packed in a premium box, designed to make your unboxing moment extra special. We encourage you to inspect the parcel carefully at the time of delivery and do not accept packages that appear damaged, tampered with, or opened.

To ensure smooth resolution of any issues, we recommend recording a 360-degree unboxing video at the time of receiving the package. This helps support claims related to missing items or damages.

Order Verification and Cancellations

Touch925 reserves the right to cancel any order without prior confirmation. We may also contact you to verify shipping details—such as address, contact number, or item quantity—before dispatching your order. Orders may be held or cancelled in the absence of such confirmation.

For more information about returns, refunds, or terms of use, please refer to our Return Policy and Terms & Conditions.

If you need assistance with shipping or tracking, reach out to our Customer Support at info@touch925.com.